Physiotherapy can be prescribed by all doctors and all specialties (general practitioner, dentist, chiropractor, orthopedist, etc.).

The attending physician can freely prescribe up to 4 prescriptions with the same diagnosis, after which a written request must be submitted to the health insurance company in order to continue the therapy.

For each prescription it is possible to carry out up to 9 treatments.

In specific cases, sessions can be extended or shortened, based on the medical decision.

The first appointment of the first medical prescription must be agreed with the physiotherapist within a maximum of 5 weeks.

From the second to the fourth prescription, within a maximum of 4 weeks from the date on the medical prescription, you will have to start therapy.

If the deadline is not respected, the prescription is no longer valid.

In this case, you will have to contact your doctor again to have a new prescription issued.

All health insurance companies cover the costs of physiotherapy services in accordance with the Federal Health Insurance Act (KVG).

Check your insurance plan for any discounts on medical therapies.

The MarcoCastenetto.com firm is insured for basic benefits (health insurance), but not for additional benefits.

At the following link you can find further information on supplementary benefits: https://it.comparis.ch/krankenkassen/zusatzversicherungen

Check that the physiotherapy prescription contains:

All personal data, including email; Diagnosis for illness, injury or disability; Data relating to the first, second, third or fourth diagnosis; The date of the unexpired medical prescription (see question on the validity of the physiotherapy prescription)*;

Number of treatments, whether they will have to be carried out at home, etc.

*From 1 January 2022, by law you will have to receive a copy of the invoice for the services performed (the same one that the physiotherapist sends to the health insurance company).

**In some cases a specific date is not defined; in this case you can agree with the physiotherapist to start the therapy.

You must bring the following documents with you:

Health insurance card;
The original of the medical prescription;
In the event of an accident, the papers containing the date and number;
If present, medical reports (medical MRI, x-ray, etc.).

At the first appointment, specific clothing is not necessary.

Based on the medical diagnosis and the chosen treatment, clothing appropriate to the type of therapy is recommended, which should be agreed with the physiotherapist.

You are required to cancel your appointment with at least 24 hours’ notice.

In case of emergency or illness, notify your therapist as soon as possible.

See Contact page.

All situations in which the patient is unable or unable to reach the practice can be indicated for treatment at home. The doctor decides what is best for you, also based on your needs.

The request must be made exclusively through a doctor.
It can be prescribed by your doctor and specialist.

The costs of home physiotherapy sessions vary based on the contract with your health insurance company.

Physiotherapy sessions can be conveniently agreed with your therapist.