Frequently Asked Questions (FAQ)
QUESTIONS ABOUT PHYSIOTHERAPY PRESCRIPTIONS
(prescription requests, medical visits, health insurance)
To request a physiotherapy prescription you must have an initial medical examination.
Physiotherapy can be prescribed by all doctors and all specialties (general practitioner, dentist, chiropractor, orthopedist, etc.).
How many physiotherapy prescriptions can I request?
The attending physician can freely prescribe up to 4 prescriptions with the same diagnosis, after which a written request must be submitted to the health insurance company in order to continue the therapy.
For each prescription it is possible to carry out up to 9 treatments.
In specific cases, sessions can be extended or shortened, based on the medical decision.
How long is a physiotherapy prescription valid?
The first appointment of the first medical prescription must be agreed with the physiotherapist within a maximum of 5 weeks.
From the second to the fourth prescription, within a maximum of 4 weeks from the date on the medical prescription, you will have to start therapy.
If the deadline is not respected, the prescription is no longer valid.
In this case, you will have to contact your doctor again to have a new prescription issued.
Does my health insurance cover the costs of physiotherapy services?
All health insurance companies cover the costs of physiotherapy services in accordance with the Federal Health Insurance Act (KVG).
Check your insurance plan for any discounts on medical therapies.
Does my supplementary insurance cover the costs of physiotherapy?
The MarcoCastenetto.com firm is insured for basic benefits (health insurance), but not for additional benefits.
At the following link you can find further information on supplementary benefits: https://it.comparis.ch/krankenkassen/zusatzversicherungen
WHAT TO DO BEFORE STARTING PHYSIOTHERAPY
The length of treatment depends on the complexity of the medical diagnosis, severity of symptoms, past medical history, and other factors.
Check that the physiotherapy prescription contains:
All personal data, including email; Diagnosis for illness, injury or disability; Data relating to the first, second, third or fourth diagnosis; The date of the unexpired medical prescription (see question on the validity of the physiotherapy prescription)*;
Number of treatments, whether they will have to be carried out at home, etc.
*From 1 January 2022, by law you will have to receive a copy of the invoice for the services performed (the same one that the physiotherapist sends to the health insurance company).
**In some cases a specific date is not defined; in this case you can agree with the physiotherapist to start the therapy.
What should I bring to the first date?
You must bring the following documents with you:
Health insurance card;
The original of the medical prescription;
In the event of an accident, the papers containing the date and number;
If present, medical reports (medical MRI, x-ray, etc.).
What should I wear to each therapy?
At the first appointment, specific clothing is not necessary.
Based on the medical diagnosis and the chosen treatment, clothing appropriate to the type of therapy is recommended, which should be agreed with the physiotherapist.
How can I cancel an appointment?
You are required to cancel your appointment with at least 24 hours’ notice.
In case of emergency or illness, notify your therapist as soon as possible.
See Contact page.
QUESTIONS ABOUT PHYSIOTHERAPY AT HOME:
All situations in which the patient is unable or unable to reach the practice can be indicated for treatment at home. The doctor decides what is best for you, also based on your needs.
How can I request a physiotherapy prescription at home?
The request must be made exclusively through a doctor.
It can be prescribed by your doctor and specialist.
How much does home physiotherapy cost?
The costs of home physiotherapy sessions vary based on the contract with your health insurance company.
How many physiotherapy sessions should I have per week?
Physiotherapy sessions can be conveniently agreed with your therapist.